Legal information

Data protection

How we process your personal data and how you can exercise your rights.

Contents

01Data controller

Name
S.A. COYFER CORREDURIA DE SEGUROS (hereinafter, COYFER)
Tax ID (NIF)
A08225336
Management
C/ Casanovas 164, 08036 Barcelona
Data protection officer
lopd@tkmservicios.com

02Purpose

The data you provide will be used for the following purposes:

1. Managing your insurance

  • Arranging, taking out, managing or terminating your insurance policies in your name and interest, as well as handling your claims and providing you with advice and offers on all types of insurance. Entering into new insurance contracts with any insurance and/or reinsurance undertakings that S.A. Coyfer Correduría de Seguros considers appropriate at any given time, with the aim of obtaining the best terms for you.
  • Managing the insurance contracts taken out, including, where so agreed, the collection of insurance premiums, and providing you with our claims handling service.
  • Disclosing your data to any insurance and/or reinsurance undertaking other than the one with which your policies are currently held, in order to place the risks with the company best suited to your needs, and disclosing your data to loss adjusters, loss adjusting firms and/or repair workshops for the handling of your claims.
  • Carrying out commercial, advertising or promotional campaigns on behalf of any entity with which S.A. Coyfer Correduría de Seguros enters into collaboration agreements and/or on behalf of S.A. Coyfer Correduría de Seguros itself, or of any other entity in its group of companies or in which it holds an interest.
  • Retaining the personal data relating to policies that are no longer in force for the duration of the policy cover and for the handling of claims, for the periods required by law.

All of this may be handled orally, in writing and/or by electronic and digital means.

2. Promoting our services

  • Making you personalised insurance offers tailored to your needs.
  • Proposing changes to your contracts that may be of interest to you.
  • Providing you with information on new products and services.

We will draw up commercial profiles based on the information provided in order to tailor our services and offers; no automated decisions will ever be taken on the basis of these profiles.

The data will be retained for as long as the business relationship continues and, once it has ended, until you request the erasure of your data, in order to send you offers that may be of interest to you and to resume the professional relationship.

03Legal basis

The data we hold is that necessary to carry out the effective mediation of the insurance contracts you have taken out with one or more insurers through our brokerage, and we act as data controllers in accordance with Real Decreto-ley 3/2020, de 4 de febrero (Spanish Royal Decree-Law 3/2020 of 4 February, Book Two, on the distribution of private insurance and reinsurance).

04Recipients

The data will be disclosed to the insurance undertakings, loss adjusting firms and/or advisers that may be required to assess the proposed risks, to place the cover or to handle your claims.

In the event of a claim, and provided that you authorise it, your data may be disclosed to other insurers, limited to the data relevant to the claim.

Your data may likewise be shared with other companies in the Coyfer group and/or companies in which it holds an interest, to be managed for administrative purposes relating to mediation, internal control and the management of your contracts and claims, including the processing of personal data of clients or employees.

To handle the requests received through this website we use HubSpot, a customer relationship management tool acting as a data processor on behalf of Coyfer. The data is held on servers located in the European Union and HubSpot processes it solely on our instructions, without using it for its own purposes.

05Rights

Any person has the right to obtain confirmation as to whether or not our brokerage is processing personal data concerning them. Data subjects have the right to access their personal data and to request the rectification of inaccurate data or, where applicable, its erasure where, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will retain it solely to defend their interests in the management of the insurance contracts arranged by the data controller.

In certain circumstances, and on grounds relating to their particular situation, data subjects may object to the processing of their data. Our brokerage will cease processing the data, except on compelling legitimate grounds or for the establishment, exercise or defence of legal claims. You may exercise your rights of access, rectification or erasure.

If you do not wish to receive promotional communications from our company through some or all channels, you may notify us that you object to the processing of your data for the purpose of promoting our products and services. This will not affect the continued management of the insurance contracts arranged by the data controller.

You may, if you see fit, request the portability of your data to another broker or insurance undertaking.

How to exercise your rights

To exercise the above rights, you may write by email to lopd@tkmservicios.com or to our offices, whose addresses you can find on this website, always enclosing a copy of your national identity document (DNI). The response to the exercise of your rights will be sent to the address stated in the contracts entered into with our brokerage.

Should we fail to respond to the exercise of the rights set out in this section, you are entitled to contact our data protection officer, who will safeguard your interests, or to lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency). Full information on how to lodge such a complaint is available at www.aepd.es.

06Source of the data

The data we hold is the data provided to us when the policies were taken out or the quotes were requested, as well as data arising from the management of the contract, such as policy renewals or claims occurring during the term of the contract.

In some cases, the basic data needed to price a risk may have been provided by a group, with the prior authorisation of its members. In such cases, the data will only be used in accordance with the instructions of the group's representatives and will be deleted if the agreements with the group so require, except for those data subjects for whom insurance contracts are arranged, in which case their rights will be governed by the preceding section.

07Information as an insurance broker

In compliance with Real Decreto-ley 3/2020, de 4 de febrero (Spanish Royal Decree-Law 3/2020 of 4 February, Book Two, on the distribution of private insurance and reinsurance), we expressly provide you with the information and request from you the authorisations set out below.

  1. COYFER CORREDURIA DE SEGUROS, located at C/ CASANOVA 164, BAJOS 08036 BARCELONA, is entered in the register of the DGS (Spanish Directorate-General for Insurance and Pension Funds) under number J-177. Barcelona Commercial Register, Volume 6,108, Book 5,399, Section 2, Entry 3, Folio 148, Sheet 13,602-N. You may contact that body for any clarification.
  2. We are entered in the DGPFA register of the Departament d’Economia i Finances (Catalan Government Department of Economy and Finance) under number J502GC. You may contact that body for any clarification.
  3. We hold no direct or indirect interest in the share capital of any insurance undertaking, and no insurance undertaking or company linked to one holds any interest in our share capital.
  4. As part of our insurance mediation activity, we are required to provide objective professional advice on the type of insurance contract that meets your needs.
  5. In accordance with Order ECO/734/2004 of 11 March (Spanish Official Gazette of 24 March 2004), we inform you that, should you wish to make any complaint or claim regarding our work as intermediaries, you may contact our customer service department at coyfer@coyfer.es, which has two months to respond. The operating rules of that department, adapted to current law, are available on request.
  6. Your policies will be arranged on the basis of the information and data you provide about the risk and the cover you ultimately choose. Please remember that it is important to check the risk details, cover and declarations contained in the specific conditions of the policy. If you notice any error or discrepancy with respect to what was agreed and/or your request, please let us know immediately. You have a statutory period of 30 days from delivery of the policy to request its correction.
  7. Unless I revoke this mandate, I authorise the brokerage to forward on my behalf any communications I send to it, including those to take out, amend or cancel a policy.
  8. We hold professional liability insurance and financial guarantees in accordance with Real Decreto-ley 3/2020, de 4 de febrero (Spanish Royal Decree-Law 3/2020 of 4 February, Book Two, on the distribution of private insurance and reinsurance).